Background

A company known for its strong commitment to employee satisfaction and continuous improvement, wanted to launch an engagement survey to gather critical feedback from its teams. The goal was to enhance workplace culture, improve employee engagement, and refine internal policies based on real-time insights.

They recognized that listening to employees is key to maintaining an exceptional work environment. As part of their commitment to fostering positive change, they wanted a structured way to assess engagement across all levels of the organization and use this feedback to drive improvements.

Challenge

While this company had various mechanisms for collecting feedback—such as bi-weekly pulse surveys and anonymous forms—they needed a more comprehensive, structured approach to gather in-depth insights into employee engagement. This survey needed to be effective, easy to implement, and provide actionable insights for leadership.

Solution

InteGreat Solutions, LLC pulled employee data from UKG to provide the census and reportable demographic information to DecisionWise to help launch the engagement survey. DecisionWise’s employee engagement platform was selected for its reputation in providing robust, actionable data that would empower leadership to make informed decisions.

Implementation

The survey was launched as part of the copmany’s annual engagement initiative. InteGreat Solutions played a crucial role in customizing the census to align with the company's culture and values. The survey incorporated a wide range of questions, from overall job satisfaction to specific areas like work-life balance and opportunities for growth.

DecisionWise’s platform allowed the company to distribute the survey easily and analyze the data in real time. InteGreat Solutions helped design communication strategies for encouraging participation, ensuring that the survey was widely embraced by the entire organization.

Outcomes

Improved PTO Policy:

One of the key changes inspired by the survey feedback was an overhaul of the Paid Time Off (PTO) policy. Employees voiced concerns about the “use it or lose it” approach, which created unnecessary stress when it came to taking time off. In response, the company eliminated this restriction and introduced a more flexible rollover system, ensuring fairness and reducing stress related to time off.

Enhanced Recognition Program:

Feedback gathered from the survey and other channels, such as TINYpulse pulse surveys, led to improvements in the copmany’s recognition program. Employees expressed a desire for more recognition, particularly in the form of Bonusly points. In response, the HR team worked with Bonusly to reallocate the recognition points budget, allowing for more frequent and meaningful recognition across teams.

Actionable Insights for Ongoing Improvement:

Beyond policy adjustments, the survey provided valuable insights into employee engagement across various teams. This data was used to refine strategies and improve employee relations. The company committed to regular one-on-one check-ins with executives and HR, ensuring that concerns were addressed quickly and individual relationships were strengthened.

Impact

The company was able to build a more flexible and supportive work environment, based on direct feedback from employees.

By implementing the changes highlighted in the survey, the company saw improved morale and engagement across the organization.

The integration of DecisionWise’s platform provided the company with insights that could be acted upon quickly, making the company more responsive to employee needs.

In summary, the collaboration helped the company successfully launch an engagement survey that provided actionable insights. These insights have had a lasting impact on policy changes, employee recognition programs, and overall organizational strategy, reinforcing the company’s commitment to creating a positive work environment.

Want to partner with DecisionWise? They can provide surveys and consulting for leadership, employee experience/culture, and employee engagement. With this case study, we saw an executive slide deck and received excellent feedback on areas to improve! Reach out to Christian Nielson to get set up for your next engagement survey!